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A Toddler’s Heart Surgeon Walked the Parents to the Vending Machines

Sep 3

1 min read

The story

Children’s hospitals hold terror and hope in the same elevator. Parents remember who looked them in the eye.

Sometimes the kind act is medical excellence. Sometimes it is sitting on a plastic chair and answering the same question twice.

What happened next

Families in Cincinnati Children’s, Boston Children’s, and similar centers describe these hallway talks as the thing that let them sleep an hour.

A lesson you can use this week

If you deliver hard news, stay one extra minute. If you receive it, ask for the minute. Both are allowed.

Sources

Pediatric hospital family-experience reports; IHI guidance on compassionate communication in clinical care.

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